Here you will find useful information and insights on the use of xmotorstore.com. We have drawn up for you a series of answers to the questions that are most frequently asked by users of the site. Attention: These guides are to be considered advice and aids for use, for all legal details the terms and conditions will prevail.
WHERE WE SHIP?
Xmotorstore.com offers worldwide home delivery service (Except for external lockdown situations, such as: pandemic closures, war zones, import bans from the receiving country), we use the best couriers to guarantee delivery quickly and with the utmost care in transport. To find out if your country is covered by the delivery service and to find out the SHIPPING COSTS, just follow these steps: Add the products you wish to purchase to your cart, proceed with checkout. Confirm with the green "continue" button. Enter your information as a guest or register (optional), or log in if you have an already registered account. Confirm with the green "continue" button. At this point you will find yourself in the "addresses" section of the site, here you can enter the delivery details and select your country from the list under "COUNTRY", all the countries available in the list are enabled to receive delivery. Confirm with the green "continue" button. Shipping method, here you can select the delivery method you prefer from the available options, so you can view the delivery cost based on the selected option.
HOW TO KNOW THE SHIPPING COSTS?
At the checkout you will find the delivery methods available for your order based on your location. Deliveries will have a variable cost depending on the carrier chosen and the weight/volume of the products being purchased, and the distance and country of destination. The exact calculation of the cost of shipments will still be calculated automatically before sending the order, you can find the final cost of the shipment directly in the cart once you have entered your delivery address. All prices are indicated with the wording I.V.A. included for private users. In the case of an offer/promotion with free shipping, it will be expressly specified in the cart.
HOW CAN I TRACK MY ORDER?
Click on the "ACCOUNT" link: https://www.xmotorstore.com/it/account Access your account with the data used during registration (email and password). Click "ORDER HISTORY" link: https://www.xmotorstore.com/it/cronologia-ordini Here you will find the orders you have placed since the creation of your account. Then select "DETAILS" on the order you wish to track, and scroll down to "TRACKING NUMBER". Once you have copied the "TRACKING NUMBER" traceability code consisting of a numeric or alphanumeric series, you can enter it at the following link: https://www.xmotorstore.com/tracking-shipping.html You will then view the delivery movement history , in case of malfunction or shipment not found, you can alternatively use the tracking pages provided by the courier itself, such as the BRT, DHL, and others page.
HOW TO FIND A PRODUCT?
On xmotorstore.com you have the possibility to search for the product you need with 3 different methods: Search bar (Just enter the product name or the reference code to start the search, for example "minimoto air filter" so you will see all the results found appear on the page). The search bar is positioned in the center of the page at the top of the site, both for mobile, PC and tablet. Category (Select the category to which the product belongs, for example "Tyres" inside you will find other sub-categories to narrow the search field). The categories section can be found directly on the home page of the site, for computer navigation it will be visible on the left side of the screen as a drop-down menu, while for mobile navigation the central "categories" button will be visible once clicked the drop-down menu will open containing all categories. Brand, you can search for all the products of a specific brand directly from the home page, once you click "Brands", you will find the complete list of brands handled by xmotorstore.com, once you have selected the desired brand you will be shown all the available products of that same brand. For all search methods it is possible to narrow the search field using the "Filters". The filters are available on all product pages, and include items such as: "compatible with" "application" "color" and much more, which will help you in the search for product compatibility with your needs or vehicle. You can also sort the search results according to alphabetical order, or price range, simply by clicking on "Sort by" which you find to the right of "search results".
Xmotorstore.com operates globally, therefore it offers various dedicated solutions based on the needs of each buyer and according to the regulations of each nation. For example, for all private individuals within the European community the VAT of the country of residence is applied as per current legislation, therefore each buyer will only pay the VAT of his own country. While the VAT exemption will be applied to all individuals residing in countries outside the European community, it will be the buyer's responsibility to pay any customs fees in the country of residence upon receipt of the goods. For all companies outside Italy and with a VAT number registered at Vies, the VAT exemption will be applied. To activate the exemption, simply register by entering the correct company data. Attention, the exemption will be applied automatically by our system only if the buyer's VAT number is correctly registered in Vies.
How to return:
1) access your account, click on "Order history and details", select the products you wish to return or which need to be changed in size and indicate the reason for the return in the notes; 2) carefully pack the products in order to protect the original packaging from damage, do not remove the writings and labels from the original packaging. Send the goods at your own expense to the following address:
Xmotorstore.com, Strada di Settimo 33, CAP 10154 Turin, Italy.
Warning: return shipments without a copy of the communication of the intention to exercise the right of withdrawal or without a copy of the invoice or the order number shown on the package, will not be accepted by the Xmotorstore.com warehouse. Furthermore, shipments with cash on delivery or with delivery costs at our expense will not be accepted.
Note: for products in the Clothing category, the size change is always free, excluding shipping costs for the return and return.
For more details on return policies, clickhere